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Booking.com Confirms Data Breach, Reservation PIN Codes Changed
A data breach at Booking.com triggered a wave of "reservation hijacks," where hackers accessed customer details to dupe travelers into sending money directly to criminals.
Cybersecurity firm Norton dubbed the fraud "reservation hijacks" because criminals contact users while posing as hotels, inventing urgent issues to pressure victims into transferring funds.
Mert Aktas, from Istanbul, Turkey, received a "sketchy" WhatsApp message about a Greece reservation three months ago, illustrating how hackers exploit specific booking details to appear legitimate.
Booking.com reported the breach 22 days late to the Dutch privacy regulator, resulting in a fine of nearly $770,000, and has since reset PINs for affected reservations.
The Carney government is developing a National Anti-Fraud Strategy and a new Financial Crimes Agency to protect Canadians as high-tech hacking threats intensify.