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Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI

  • In 2025, Berlin-based Parloa, which develops Agentic AI solutions for customer service, secured $120 million in its Series C financing, with Durable Capital, Altimeter, and General Catalyst serving as the primary investors.
  • The funding follows Parloa's $66 million Series B in 2024 and responds to growing enterprise demand to modernize customer support using AI-driven solutions across key industries.
  • Parloa’s AI Agent Management Platform enables enterprises to create and deploy flexible, personalized AI agents that integrate with systems like Salesforce and Zendesk to improve customer interactions.
  • Henry Ellenbogen of Durable Capital emphasized their decision to back Parloa due to its strong potential to drive significant advancements in customer experience technology within a rapidly expanding market.
  • The new funding will enable Parloa to grow its presence in both North American and European markets, improve the capabilities of its AMP platform, attract top international talent, and advance its goal of revolutionizing global customer service.
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nordbayern.de broke the news in Germany on Tuesday, May 6, 2025.
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