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Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI

  • Parloa, a Germany-based AI company, raised $120 million in a Series C round on May 7, 2025, to expand its customer service platform.
  • Established in 2018, Parloa specializes in developing Agentic AI technology to revolutionize enterprise customer service through its AI Agent Management Platform.
  • The platform enables businesses to design AI agents that hold natural conversations, integrate with existing systems, and support multilingual customer interactions.
  • The latest funding round for Parloa, which brought the company's valuation to $1 billion, was spearheaded by Durable Capital Partners along with Altimeter and General Catalyst; CEO Malte Kosub noted that the investment will help speed up the growth of their platform.
  • Parloa plans to scale operations across North America and Europe, recruit global talent, and aims to deepen customer loyalty and create personalized experiences through AI agents.
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nordbayern.de broke the news in Germany on Tuesday, May 6, 2025.
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