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Barclays Deploys GenAI to Transform 8 Million Customer Calls
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Barclays Deploys GenAI to Transform 8 Million Customer Calls
WILMINGTON, DE — Barclays US Consumer Bank is turning to generative artificial intelligence to overhaul how it handles customer service calls, deploying technology that has already summarized more than eight million interactions in a bid to improve efficiency and elevate the customer experience. The bank announced it is using GenAI to automatically generate comprehensive summaries of contact center calls, capturing details such as the reason for…
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