Published 10 months ago

Backlog of air passenger complaints tops 57,000, hitting new peak

The backlog of air passenger complaints at Canada's transport regulator has surpassed 57,000, with an average of over 3,000 complaints per month over the past year.
Dissatisfaction over cancellation and compensation persists more than three years after the start of the COVID-19 pandemic. Vancouver residents Chad Kerychuk and Melissa Oei are considering filing a complaint after experiencing a six-hour delay and being separated on a flight. Their request for a refund was rejected by WestJet, stating the disruption was due to unplanned maintenance.
Proposed legislation aims to overhaul Canada's passenger rights charter by increasing penalties for airline violations and streamlining the complaints process. Air Passenger Rights advocacy group president, Gabor Lukacs, suggests increasing the maximum fine for airline violations and discussing who bears the regulatory cost of complaints. Some reforms will be implemented by September 30th.

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CTV News

Backlog of air passenger complaints tops 57,000, hitting new peak

The backlog of air passenger complaints at Canada's transport regulator has hit a new high of more than 57,000, as dissatisfaction over cancellation and compensation persist three and a half years after the outbreak of the COVID-19 pandemic.

10 months ago·Canada

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CBC News

Backlog of air passenger complaints tops 57,000, hitting new peak

Tougher new rules are due to take effect Sept. 30 but one advocate says the transportation agency could be doing more now to raise the fines for airline violations.

10 months ago·Canada

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National Post

Air passenger complaints backlog hits record 57,000, with average of 3,000 requests for compensation per month

MONTREAL -- The backlog of air passenger complaints at Canada's transport regulator has hit a new high topping 57,000, as dissatisfaction over cancellations and compensation persist three and a half years after the outbreak of the COVID-19 pandemic.

10 months ago·Canada

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Toronto Sun

Backlog of air passenger complaints tops 57,000, hitting new peak

MONTREAL -- The backlog of air passenger complaints at Canada's transport regulator has hit a new high of more than 57,000, as dissatisfaction over cancellation and compensation persist three and a half years after the outbreak of the COVID-19 pandemic.

10 months ago·Toronto, Canada

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Coast Reporter

Backlog of air passenger complaints tops 57,000, hitting new peak

MONTREAL — The backlog of air passenger complaints at Canada’s transport regulator has hit a new high topping 57,000, as dissatisfaction over cancellations and compensation persist three and a half years after the outbreak of the COVID-19 pandemic.

10 months ago·Sechelt, Canada

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Sask Today

Backlog of air passenger complaints tops 57,000, hitting new peak

MONTREAL — The backlog of air passenger complaints at Canada’s transport regulator has hit a new high of more than 57,000, as dissatisfaction over cancellation and compensation persist three and a half years after the outbreak of the COVID-19 pandemi

10 months ago

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