US EditionNow that's an embarassing U-turn - bank forced to rehire human workers after their AI replacement fails to perform
The bank reversed its AI replacement plan after call volumes increased, rehiring 45 workers and apologizing for misjudging the necessity of their roles, officials said.
7 Articles
7 Articles
The ease with which many companies replace employees with AI is disconcerting, not even knowing if AI can replace them.
Day Around the Bay: Australian Bank Fires, Rehires Staff After Chatbot Fails Spectacularly
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Australian bank rehires workers replaced by AI after "lying" about chatbot success
The Commonwealth Bank of Australia must rehire 45 workers it fired and replaced with an AI chatbot. A financial services union there describes the result as a "massive win" and a warning about misuse of the technology. The bank had announced that its new AI chatbot had reduced call volumes by 2,000 a week, allowing it to make the workers redundant, but this turned out to be untrue: "an outright lie," said the workers. — Read the rest The post Au…
Commonwealth Bank Rehires 45 After AI Chatbot Failure
In the high-stakes world of financial services, where efficiency and customer satisfaction are paramount, Australia’s largest bank has become a cautionary tale in the rush to embrace artificial intelligence. The Commonwealth Bank of Australia, commonly known as CommBank, recently found itself in an embarrassing reversal after attempting to replace human call center workers with AI chatbots. According to a report from TechRadar, the bank was forc…
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