State Audit of NYSEG, RG&E Suggests Ways Companies Can Improve Operations

Dept. of Public Service alleges NYSEG & RG&E of multiple violations

In the final report, the auditor makes 128 recommendations to the companies.

State audit of NYSEG, RG&E suggests ways companies can improve operations

The companies must now file implementation plans by June 18.

Audit alleges NYSEG violations

(WIVT/WBGH) - A third-party audit of NYSEG and its sister company RG&E has resulted in a long list of recommendations and some possible violations. The New York State Public Service Commission ordered the audit in September 2023 as part of its investigation into alleged mismanagement of NYSEG's utility billing systems. According to the PSC, parent company Avangrid underspends on its asset management, contributing to poor electric reliability per…

Audit reveals potential violations, prolonged estimated meter readings at RG&E/NYSEG following News10NBC investigations

ROCHESTER, N.Y. – The independent audit of RG&E and NYSEG is complete and it backs up years’ worth of News10NBC investigative reporting about major billing issues and customer service problems at the utilities.Auditors have made 128 recommendations for how RG&E and NYSEG can improve operations and do better for customers.  In addition, the Department of […]

PSC Releases Audit of NYSEG and RG&E