At LAX, Uber Drivers Wait. And Wait. And Wait. - Software Unplugged
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At LAX, Uber Drivers Wait. And Wait. And Wait. - Software Unplugged
Before the sun could rise over Los Angeles International Airport on a recent Tuesday, hundreds of Uber and Lyft drivers had formed a queue nearby, stretching around the block. It was 5 a.m., and the waiting game was about to begin. In a few minutes, the line of cars would file into a fenced-off parking lot, a mile from the arrival terminals. It is known officially as the Transportation Network Company Staging Area, but drivers call it the “pen,”…
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