AT&T to credit qualifying customers after service outages: Who is eligible?
- At&T has introduced a new "Guarantee" for its wireless and fiber users, promising no charges for service outages lasting 20 minutes or more for fiber and 60 minutes or more for wireless customers.
- The initiative began on Jan. 9, automatically crediting impacted customers for a full day's service if they experience a covered outage caused by a single incident affecting multiple towers.
- The FCC reported that a major outage last year was linked to an equipment configuration error, affecting over 125 million devices and blocking 92 million voice calls.
- At&T aims to regain customer trust by enhancing service offers and addressing past issues, with Executive VP Jenifer Robertson stating, "We knew we had lost our customers' trust.
32 Articles
32 Articles
AT&T offers customers bill credits for network outages with new guarantee
Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live on Thursday, January 9, applies to fiber customers who suffer 20 minutes or more of outage and wireless customers who experience 60 minutes or...Read Entire Article
AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
By Sasha Richie, The Dallas Morning News AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the complaints and is launching a bill credit guarantee to stop customers for paying for service on days when they lose service for a significant amount of time. “It’s no secret that the telecom space has, for a l…
AT&T launches $750M effort to refund customers for network outages
AT&T is putting a nine-figure sum behind its pledge to make its network reliable for customers. Learn more about the company's new AT&T Guarantee and how it fits into the company's big investments in infrastructure in this story.
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