Asos customers banned over returns say it is 'slap in the face'

Asos bans shoppers for 'too many returns'

Online fashion retailer Asos has shut down some customers' accounts and banned them for returning too many orders.

ASOS bans shoppers who have 'consistently' breached little-known rule - Manchester Evening News

Shoppers have complained after being unaware of the rule

Asos customers banned over returns say it is 'slap in the face'

The retailer has been cracking down on customers with high return rates - but some say it is unfair.

Major retailer bans thousands of customers due to little-known rule

Customers have complained about the move.

Asos bans shoppers for ‘too many returns’

Online fashion retailer Asos has shut down some of its customers’ accounts and banned them for returning too many orders, writes Matt Strudwick. The company said a small number of people’s “shopping activity” had breached its fair use policy in the UK. “This helps us maintain our commitment to offering free returns to all customers across all core markets,” Asos told the BBC. Self-confessed shopaholic Lucy Britnell is one of those who has been b…

ASOS bans shoppers for ‘consistent’ breaches of little-known policy

ASOS customers have been left fuming after the fashion retailer shut down a number of accounts for alleged violation of their Fair Use Policy. Shoppers have been receiving emails from the online company stating breach of the Fair Use Policy, which details the number of items that customers can return to the retailer. The ASOS website says the Fair Use Policy is to ensure that they can continue ‘offering free returns to the vast majority of our c…