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Arizona utility agrees not to cut off power for nonpayment when it’s 95 degrees Fahrenheit or above

APS will reinstate a 95-degree hold and expand customer alerts after an 82-year-old woman died days after her power was cut.

  • On Wednesday, Arizona Attorney General Kris Mayes secured a $7 million settlement with Arizona Public Service to resolve allegations regarding utility disconnection practices during extreme heat.
  • Mayes launched the investigation following the 2024 death of Katherine Korman, an 82-year-old Sun City West resident whose power was disconnected during 99-degree heat.
  • APS agreed to reinstate a voluntary 95-degree hold on residential disconnections and maintain a cold-weather hold to prevent shutoffs when temperatures drop to 32 degrees or below.
  • The utility will pay $2.75 million in monetary relief and $1 million in credits to eligible customers, though APS rejects the Attorney General's assertions regarding its previous policies.
  • Maricopa County, which saw 430 heat-related deaths last year, continues to face indoor temperature risks as the attorney general calls on other utilities to adopt similar safety rules.
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Arizona utility agrees not to cut off power for nonpayment when it’s 95 degrees Fahrenheit or above

Arizona’s largest utility has agreed not to cut off electrical service to customers for nonpayment while forecasted high temperatures are 95 degrees Fahrenheit (35 degrees Celsius) or above.

·United States
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abc 15 Arizona broke the news in Phoenix, United States on Wednesday, April 15, 2026.
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