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Aragon Research Releases Its 2026 Globe™ for Agent Platforms in the ICC: The Era of AI Digital Labor Begins
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Aragon Research Releases Its 2026 Globe™ for Agent Platforms in the ICC: The Era of AI Digital Labor Begins
PALO ALTO, Calif., Feb. 26, 2026 /PRNewswire/ — Aragon Research, Inc., a leading technology insights and advisory firm, today announced the publication of The Aragon Research Globe for Agent Platforms in the Intelligent Contact Center (ICC), 2026. The report highlights a profound transformation in the contact center market, driven by the integration of Generative AI (GenAI) and the emergence of sophisticated AI Agents that are redefining the con…
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