Apple Store Subscription Sign-Up Controversy Exposed
Apple removed a retail sales metric after allegations that employees signed customers up for trials without informed consent.
5 Articles
5 Articles
It has been alleged that some Apple Store employees in the US launched Apple One and other services without adequately explaining the terms and conditions of automatically renewing trial subscriptions to customers. Following the allegations, Apple reportedly removed subscription performance metrics from its stores and reiterated employee reminders about customer consent and privacy.
Apple Store Subscription Sign-Up Controversy Exposed
In a series of YouTube videos shared over the past two weeks, electronics technician and consumer rights advocate Louis Rossman has exposed a controversy in which some Apple Store employees have allegedly signed up customers for auto-renewing subscription trials for Apple One and other services without their informed consent.
Apple accused of enrolling customers in unwanted subscriptions
Apple Store employees have been accused of enrolling customers in automatically renewing subscription trials without adequately obtaining their consent.— This story first appears at TheDesk.net, a premium source for original news and analysis on the business of media and technology. Never miss a story — make sure our stories appear in your Google search results by adding us as a trusted source, and sign up for our free newsletters here.
[Digital Daily Reporter Kim Moon-ki] Evidence has been found that Apple Stores induced customers to subscribe against their will. According to multiple foreign media outlets, including the U.S. IT specialized publications MacRumors and Notebookcheck, on the 8th (local time), Apple reportedly abruptly abolished internal performance evaluation metrics following allegations that employees at some company-owned Apple Stores in the U.S. arbitrarily …
Apple Store Staff Accused of Signing Customers Up for Subscriptions
Apple has dropped a 40% sign-up target for Apple Store subscription trials after claims that some employees signed customers up without their consent. The trials renew into paid plans on their own, and the first charge can land months after... Read more at Apple Store Staff Accused of Signing Customers Up for Subscriptions
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