Apple says it will replace iPhone Duo units showing screen problems
Apple said only a small number of foldable phones are affected and will replace defective units through AppleCare.
- Apple acknowledged on Monday that some iPhone Duo units have experienced inner display failures and advised affected customers to contact AppleCare for replacements, three days after the device launched on Friday.
- Early owners in Australia and Texas reported the inner display cracking within hours or days of purchase, with some hearing an audible crunch before bright lines or dead pixels appeared on the screen.
- Repair firm iFixit theorized that a hinge support bar may fail to shift during folding, creating pressure on the display. Technician Shahram Mokhtari said, "Many of these damage reports describe folding or unfolding the phone, hearing a crunch, and pushing past it."
- Out-of-Warranty inner display repairs cost $999 on a device starting at $1,999, making AppleCare+ coverage critical; Apple's limited warranty covers manufacturing defects but excludes accidental damage.
- Foldable screen failures recall Samsung's 2019 Galaxy Fold cracking issues, highlighting resilience challenges for first-generation technology. IDC vice president Francisco Jeronimo called Apple's replacement offer the "right first step" in containing reliability concerns.
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524 Articles
The $1999 iPhone Duo in the spotlight due to cracks a few days after release — is Apple's reaction <p>Apple has confirmed a problem with screen cracks in a small number of iPhone Duo. The reason may be the pressure of the flexible display on hinge. Repairs can cost $999.</p>
Some iPhone Duo Screens Are Cracking, With Replacements Backordered Until 2027
Apple’s new $1,999 foldable iPhone Duo is developing cracked screens within days of purchase for a small portion of customers, leaving some facing a wait for replacements until January 2027 after the phone sold out during preorders.
Apple confirms some iPhone Duo screen problems after launch - NEW YORK TIMES POST
Apple releases new foldable iPhone, the ‘Duo’ D.A. Davidson head of technology research Gil Luria discusses Apple’s unveiling of its first foldable iPhone, the ‘Duo,’ what the long-awaited device could mean for Apple’s product strategy, the competitive landscape in the foldable smartphone market, consumer demand, and the company’s broader innovation outlook on ‘The Claman Countdown.’ [...]
Split screens along the hinge, sometimes at the end of only a few folds: just out, the iPhone Duo is caught up with a "Crackgate". Apple recognizes a problem on "a small number" of devices.
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