Apple says it will replace iPhone Duo units showing screen problems
Apple says a small number of units are affected and directs customers to AppleCare, while out-of-warranty inner-screen repairs cost $999.
- Apple acknowledged on Monday that some iPhone Duo units have experienced inner display failures and advised affected customers to contact AppleCare for replacements, three days after the device launched on Friday.
- Early owners in Australia and Texas reported the inner display cracking within hours or days of purchase, with some hearing an audible crunch before bright lines or dead pixels appeared on the screen.
- Repair firm iFixit theorized that a hinge support bar may fail to shift during folding, creating pressure on the display. Technician Shahram Mokhtari said, "Many of these damage reports describe folding or unfolding the phone, hearing a crunch, and pushing past it."
- Out-of-Warranty inner display repairs cost $999 on a device starting at $1,999, making AppleCare+ coverage critical; Apple's limited warranty covers manufacturing defects but excludes accidental damage.
- Foldable screen failures recall Samsung's 2019 Galaxy Fold cracking issues, highlighting resilience challenges for first-generation technology. IDC vice president Francisco Jeronimo called Apple's replacement offer the "right first step" in containing reliability concerns.
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473 Articles
The First Foldable Gives Apple Headaches. Company Will Exchange iPhone Duo that Have Screen Problems
Days after Apple's first folding to the stores, there are customers with complaints about the interior screen. Apple claims that "problem affects a small number" of phones.
Apple's first foldable is seeing identical inner-screen failures near the hinge, with repairs costing up to $999
Apple says a small number of iPhone Duo foldables have suffered inner-display failures near the hinge. A teardown points to a possible tolerance issue, while repair costs can reach $999.
Just days after the $2,300 iPhone Duo went on sale, customers are reporting lines and cracks on the screen. Apple said the issue only affects a small number of devices and that affected users will be provided with replacements.
After the problems of delivery, it is now the reliability of the iPhone Duo, the brand's first foldable smartphone, that worries. ...
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