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Ambulance service celebrates 20 years of innovation
The trust says fewer than half of 999 callers are now taken to hospital as it expands on-scene care, digital tools and training.
- West Midlands Ambulance Service marked 20 years of transformation this week since its formation by merging several county services, with chief executive officer Anthony Marsh thanking staff for their dedication.
- The Trust now serves a population of more than six million people, supported by resilient Emergency Operations Centres and dedicated training facilities that enable 24/7 mobile healthcare service delivery.
- WMAS invested in digital tools like electronic patient records and vehicle tracking while modernizing its fleet; as the UK's first University Ambulance Service, it has driven the professionalisation of paramedicine through specialized clinical roles.
- Advanced assessments have reduced hospital admissions, with less than half of 999 callers now transported; the service became an NHS Foundation Trust in 2013 and supported the Birmingham 2022 Commonwealth Games.
- Marsh said, "During that time we've transformed as an organisation, embracing new technology, modernising our fleet and estates, developing our workforce and continually improving the care we provide to patients." He looks forward to future innovation.
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