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Amazon's AWS struggles to recover after major outage disrupts apps, services worldwide

  • Amazon Web Services on Monday experienced a mass outage that knocked many websites and apps offline for over two hours, disrupting banks, HMRC, Roblox, Zoom and Xero.
  • Engineers traced the fault to the Domain Name System failing to communicate with databases, and Amazon said one core database product caused the issue in the US‑EAST‑1 Region.
  • AWS first logged increased error rates at 12:11 a.m. PT, identified a potential root cause by 2:01 a.m. PT, and rolled out mitigations by 2:22 a.m. PT as DownDetector peaked at 5,816 reports.
  • AWS controls around one‑third of cloud infrastructure, while Microsoft Azure and Google Cloud hold large shares, prompting debate over reliance on US providers and the European Union’s tech stack plans.
  • Past incidents show similar Amazon Web Services outages in 2023, 2021 and 2020, and the 2024 CrowdStrike glitch caused $5 billion losses, raising resilience questions amid internet decentralization concept challenges.
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Al Jazeera broke the news in Qatar on Monday, October 20, 2025.
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