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Amazon Is Issuing Prime Refunds as Part of an FTC Settlement. Here’s Who’s Eligible and What You’ll Get

Amazon will send up to $51 to eligible customers who faced difficulties canceling Prime subscriptions, with automatic payments starting Nov. 12, the FTC said.

  • Amazon has started issuing automatic payments to eligible customers under the $2.5 billion Federal Trade Commission settlement, with the first wave beginning Nov. 12, the FTC said.
  • The Federal Trade Commission sued Amazon in 2023, alleging coercive enrollment in Prime subscriptions and difficult cancellations, while Amazon denied wrongdoing, saying `it always followed the law` and worked to keep terms clear.
  • Eligible customers must have signed up between June 23, 2019 and June 23, 2025 and meet cancellation criteria, receiving up to $51 via automatic payments or mailed checks after 15 days.
  • Qualifying customers will receive automatic payments between Nov. 12 and Dec. 24, with arrival by Dec. 24, 2025; a third-party claims administrator will send second-wave instructions by Jan. 23, 2026, and claimants have until July 23, 2026.
  • Amazon confirmed payouts will be monetary compensation rather than Amazon gift cards, and the amount each customer receives is based on the total Prime membership fees paid.
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Oklahoman broke the news in Oklahoma City, United States on Thursday, November 20, 2025.
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