Amazon reportedly issuing refunds for returns made years ago
- Amazon is issuing refunds in 2025 to a small number of U.S. customers for product returns dating back as far as 2018.
- These refunds follow an internal review that found unresolved returns where Amazon could not verify receipt of the correct items, prompting a policy change.
- Amazon acknowledged it previously refunded some returns without completed payments and has now fixed the issue while improving customer contact processes.
- Amazon CFO Brian Olsavsky reported a one-time $1.1 billion charge in Q1 2025 related partly to these unresolved returns and stockpiling inventory.
- Amazon decided to complete refunds to favor customers given the time elapsed, but the total scope and connection to a pending consumer lawsuit remain unclear.
27 Articles
27 Articles
Amazon gives some customers refunds for returns made years ago
Amazon is issuing refunds to some customers for returns sent back to the e-commerce giant, and some were returned years ago. The refunds are being offered after a "recent internal review" by Amazon during which the company "identified a very small subset of returns where we had issued a refund without the payment completing or where we could not verify that the correct item had been sent back to us, so no refund was issued," according to an Amaz…
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Amazon reportedly issuing refunds for returns made years ago
(NEXSTAR) -- Suddenly received a refund from Amazon, even though you haven't returned anything in a while? You're not alone. Several Amazon customers said they recently received refunds for purchases they made years ago - 7 years ago, in some cases. "I track down the order on my account and it's an order I placed a whole seven years ago!" one user wrote on Reddit earlier this month. "Happy to get my $13, but...wow 7 years!" The post included a s…
Amazon is refunding some customers for returns made as far back as 2018. Here's what to know
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