US EditionAmazon says it will reduce its workforce as AI replaces human employees
KING COUNTY, WASHINGTON, JUN 17 – Amazon CEO Andy Jassy said AI-driven efficiency gains will reduce the corporate workforce over the next few years amid ongoing restructuring and strategic shifts.
- Amazon’s CEO, Andy Jassy, indicated in a recent employee memo that the company’s adoption of generative AI technology will lead to a decrease in its overall corporate headcount over the coming years.
- Jassy explained that AI-driven efficiency gains and automation of tasks through AI-powered agents are driving this workforce reduction.
- Amazon employs 1.56 million people as of March 2025, with about 350,000 in corporate jobs, and it already uses AI in inventory, customer service, and product listings.
- Jassy highlighted Amazon’s investment in over 1,000 generative AI services, stating these technologies 'completely transform possibilities for customers and businesses,' justifying aggressive spending.
- This AI-driven change suggests a shift in job roles, requiring fewer employees for some tasks and more for others, reflecting a broader industry trend of automation and productivity focus.
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