Modern Claims Systems: The Competitive Edge for Life, Annuity, and Benefits Insurance - Datos Insights

Modern Claims Systems: The Competitive Edge for Life, Annuity, and Benefits Insurance - Datos Insights

The insurance industry is undergoing significant transformation, including in how life, annuity, and benefits (L/A/B) insurers manage claims processes. With over half of insurers still anchored to legacy platforms, the gap between customer expectations and operational capabilities continues to widen. This disconnect creates significant challenges in efficiency, accuracy and customer experience—leaving unprepared insurers at a competitive disadva…

Allianz seems to be one of the first in the insurance industry to show visible success in business with the help of artificial intelligence (AI). Dr. Lucie Bakker, head of the Damage Department at Allianz Versicherungs-AG, mentions numerous examples in the exclusive interview where the touchpoints have been drastically reduced with this technology. However, a mindset change has to be implemented. There is one reason why not all insurers are taki…