AI's role in telecom sector growing, but customer satisfaction lagging
9 Articles
9 Articles
The Toronto Star
The RecordAI’s role in telecom sector growing, but customer satisfaction lagging
TORONTO - Nearly half of all telecom customers say they won't use artificial intelligence for any of their phone and internet service needs, but others say they are open-minded as
Nearly half of telecommunications customers say they will not use artificial intelligence for their telephone and internet needs, but others say they are open to this technology provided it is used for tasks of no great concern, such as setting parameters or reminders of invoices.
AI's role in telecom sector growing, but customer satisfaction lagging
Nearly half of all telecom customers say they won’t use artificial intelligence for any of their phone and internet services needs, but others say they are open-minded as long as it involves a low-stakes task, like adjusting settings or bill reminders.
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