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Airbnb stay takes unexpected turn for San Diego woman

After a year-long dispute, Airbnb issued a $400 goodwill coupon following a guest's disrupted remote work stay due to an overnight power-saving mode in the rental.

Summary by NBC San Diego
A picturesque beachfront getaway in Northern California was supposed to be the perfect remote-work escape for San Diego resident Kim Coutts. Instead, it turned into a frustrating ordeal. Coutts, an experienced Airbnb user with over 40 bookings under her belt, splurged about $1,200 for two nights in September 2024 at a cliffside Airstream in Half Moon Bay, San Mateo County.  She was road-tripping up the coast with her new puppy, Wigbert, looking …

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NBC San Diego broke the news in San Diego, United States on Thursday, November 20, 2025.
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