Air Canada must pay refund promised by AI chatbot, tribunal rules

Air Canada Argues Lying AI Chatbot Was a Separate Legal Entity—and Loses

A small claims court judge has ordered the airline to pay up in the wake of what he called the company’s “remarkable submission.”

Air Canada chatbot gave a customer wrong info and the airline had to pay

A customer will get hundreds of Canadian dollars from Air Canada in connection to its online chatbot’s "misrepresentation" of a fare discount policy, a civil resolution tribunal (CRT) decision said.British Columbia’s CRT gave Air Canada an order to dole out a total of $812 CAD, including damages, prejudgment interest and fees, to customer Jake Moffatt in the decision released Feb. 14. The airline has up to two weeks to comply, according to the d…

Companhia aérea é forçada a reembolsar passageiro 'enganado' por chatbot da empresa

De luto pela morte da avó, cliente recebeu informações erradas da ferramenta incluída no site da Air Canada sobre política para casos de morte de parentes A Air Canada, após resistir por vários meses, vai ter que reembolsar parcialmente o passageiro Jake Moffatt, que estava de luto pela morte da avó, que foi foi enganado por um chatbot da companhia aérea que não explicou de forma correta como é a política de viagem da empresa no caso de morte de…

Air Canada chatbot costs airline discount it wrongly offered customer

The airline is being held responsible for its website chatbot's promise of a retroactive fare discount worth more than $600.

Air Canada Argues in Court that Its AI Chatbot Is a 'Separate Legal Entity Responsible for Its Own Actions'

A recent small claims court decision found Air Canada liable for incorrect advice given by its website chatbot that led to a grieving customer paying more for plane tickets. Incredibly, the airline argued that its AI chatbot is "a separate legal entity responsible for its own actions."