AI promises to free workers from grunt work, but psychologists say those mindless tasks are exactly what our brains need to recover

AI promises to free workers from grunt work, but psychologists say those mindless tasks are exactly what our brains need to recover

As the debate over AI’s role in the workplace rages on, some experts warn that eliminating menial tasks with AI could come with a hidden cost to productivity. In a Financial Times op-ed last year, Salesforce CEO Marc Benioff said AI agents were helping customer service workers resolve more queries and helping programmers write more code. “This is freeing human teams to accelerate projects and deepen relationships with customers,” he said. The me…