US EditionAI has enabled Salesforce to slash 4K support roles: CEO
Salesforce reduced its support workforce by nearly 45% due to AI automation handling half of customer interactions and clearing a backlog of 100 million sales leads, CEO Marc Benioff said.
- Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce from 9,000 to 5,000 roles, replacing thousands of jobs with AI agents.
- Salesforce's AI platform Agentforce now handles around 1.5 million customer conversations , with human workers remaining to handle the rest.
- Benioff framed AI tools as a way to address labor shortages and cut costs, stating Agentforce now handles 30-50% of work in areas like support, reducing support costs by 17%.
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How AI is starting to reshape the workforce
Welcome to AI Decoded, Fast Company’s weekly newsletter that breaks down the most important news in the world of AI. You can sign up to receive this newsletter every week via email here. AI is starting to reshape the workforce If you want a glimpse of how AI could reshape corporate staffing, look to Salesforce. CEO Marc Benioff said during a Labor Day podcast that the company has already cut 4,000 customer support roles after deploying its own A…
Salesforce lays off 4,000 workers as AI agents replace customer support jobs - Tech Startups
Salesforce CEO is laying off 4,000 customer support jobs and replacing them with AI. Marc Benioff says Salesforce’s AI system now handles half of all support interactions, cutting costs by 17% and eliminating thousands of roles. Marc Benioff has officially joined […] The post Salesforce lays off 4,000 workers as AI agents replace customer support jobs first appeared on Tech Startups.
4,000 Salesforce customer service jobs cut due to AI, CEO Marc Benioff says
By KGO News Staff Click here for updates on this story SAN FRANCISCO, California (KGO) — Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco’s largest private employers. In a recent interview on the The Logan Barlett Show podcast, Salesforce CEO Marc Benioff spoke about the shift. He says Salesforce has halved its customer support roles from 9,000 to 5,000. “I was able to rebalance my head count on my support. I’ve …
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