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AI-Driven Customer Support: Enhancing Human Empathy in Digital Interactions
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AI-Driven Customer Support: Enhancing Human Empathy in Digital Interactions
In the evolving landscape of customer support, firms experience a problem: the need to adjust operations whereas maintaining a human element in interactions. When support volumes surge and staffing can’t scale fast enough, AI-powered agents look like the perfect fix. They’re fast, consistent, and don’t burn out. But here’s the real tension: speed and scale mean nothing if customers feel like they’re talking to a script. The real challenge isn’t…
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