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Hidden AI in the Contact Center: What the EU AI Act Means for CX Leaders
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Hidden AI in the Contact Center: What the EU AI Act Means for CX Leaders
In this CX Today interview, Technology Journalist Nicole Willing speaks with Amit Namjoshi, Executive Director of Technology Consulting at TTEC Digital, about why the EU AI Act should matter to customer experience and contact center leaders, not just legal and compliance teams. Namjoshi explains why CX leaders are becoming the “stewards of AI” in customer-facing […]
The AI Act now imposes more transparency on AI in the customer relationship. Beyond compliance, these obligations become a strategic lever of trust and differentiation.
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