Customer Survey: Aftermarket repairers make strides but still face technology and communication gaps - Aftermarket Matters

Customer Survey: Aftermarket repairers make strides but still face technology and communication gaps - Aftermarket Matters

Christian Brothers Automotive, Express Oil Change & Tire Engineers, and Midas rank highest in respective segments. The post Customer Survey: Aftermarket repairers make strides but still face technology and communication gaps first appeared on Aftermarket Matters.

Aftermarket Services: From Firefighting to Futureproofing

Aftermarket services are undergoing a quiet revolution, moving beyond break/fix firefighting towards structured, subscription-based models that deliver real customer value. Discover how leading companies are futureproofing their aftermarket offerings – and why the shift from reactive to proactive service is redefining the industry’s future. Author Kris Oldland | Copperberg Photo: Freepik A few years back, at a Copperberg Aftermarket event, I rem…