Adnan Sami Slams Mumbai Airport's Pranaam Service over Staff's ‘Rude’ Behaviour, Says They Didn't Inform Him of 5-Hour Flight Delay
He said staff failed to assist him and only told him about a five-hour Air India delay after security, prompting a sharp online rebuke.
- On Sunday, Singer Adnan Sami criticized Pranaam Services at Mumbai Airport Terminal 2, alleging rude staff behavior and negligence during his recent travel experience.
- Sami claimed Pranaam Services knew about his Air India flight's 5-hour delay but failed to inform him until after he cleared security, leaving him unprepared.
- He alleged the assigned staffer was "completely rude" and frequently occupied with her mobile phone, failing to guide him through the empty Business Class section.
- Pranaam Services Responds with a standard message that Sami called "patronizing," prompting him to criticize the company for using a BOT to address his formal complaint.
- As a long-time client, Sami described the company's attitude as monopolistic and "extremely arrogant," noting this was the second time he faced such behavior from the service.
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Adnan Sami stated that this is the second time he has had a bad experience with Pranam Service. He also questioned the service's high fees and monopolistic attitude. According to Adnan, despite accepting money from customers, the employees' behavior is extremely careless and disrespectful.
'Completely rude!': Adnan Sami lashes out at Mumbai airport staff over flight delay ordeal
Singer Adnan Sami has slammed Pranaam Services at Mumbai Airport’s T2 after a five-hour Air India delay. He alleged no one received his team, they were told of the delay late, and a staff member was rude and glued to her phone. He also criticised the airport’s casual chatbot reply.
Adnan Sami Calls Out Pranaam Services Over Bad Experience; Says Mumbai Airport’s Reply ‘Adds Insult To Injury’
Adnan Sami alleged that the Pranaam Services staffer assigned to escort him from the lounge to the departure gate was constantly on her phone and failed to guide him through the fast-track facility.
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