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Minnesota Reaches Settlement with Lyft After Blind Student Denied Rides over Service Dog

Lyft will update its app and driver training nationwide to ensure compliance with disability rights after the Minnesota settlement, including a $63,000 award to a complainant.

  • On Wednesday in Minnesota, Lyft agreed to a settlement ensuring blind and other disabled passengers can travel with service animals nationwide.
  • After multiple refusals, college student Tori Andres filed with the Minnesota Department of Human Rights, which found Lyft violated the state’s Human Rights Act and negotiated a settlement.
  • Drivers who refuse disclosed service animals will get immediate in-app warnings, and the Lyft app will let riders update accessibility settings to notify drivers and report refusals.
  • The state will monitor Lyft's compliance for three years, and Andres will receive a $63,000 settlement, said Rebecca Lucero, Minnesota's Human Rights Commissioner.
  • Uber is not a party to the Minnesota settlement, though the Minnesota Human Rights Act binds all ride-share companies, and a federal magistrate judge last week denied Uber's motion to dismiss a federal disability lawsuit.
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A service dog named Alfred sparked a Lyft settlement in Minnesota with nationwide reach

Lyft has agreed to protect the rights of blind and disabled riders to travel with service animals under a Minnesota settlement that applies nationwide.

·United States
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KARE broke the news in Minneapolis, United States on Wednesday, March 11, 2026.
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