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Lyft Settles with Minnesota to Improve Service Animal Access Nationwide
Lyft will update its app and driver training nationwide to ensure compliance with disability rights after the Minnesota settlement, including a $63,000 award to a complainant.
On Wednesday in Minnesota, Lyft agreed to a settlement ensuring blind and other disabled passengers can travel with service animals nationwide.
After multiple refusals, college student Tori Andres filed with the Minnesota Department of Human Rights, which found Lyft violated the state’s Human Rights Act and negotiated a settlement.
Drivers who refuse disclosed service animals will get immediate in-app warnings, and the Lyft app will let riders update accessibility settings to notify drivers and report refusals.