68% of tech vendor customer support to be handled by AI by 2028, says Cisco report

68% of tech vendor customer support to be handled by AI by 2028, says Cisco report

The growing role of automation among tech vendors reflects a broader push in Silicon Valley to deploy new and more advanced AI agents.

Cisco finds solid demand for agentic AI

Cisco presented further evidence agentic AI is set to take all sectors by storm, predicting it would be used in a majority of customer service and support dealings with technology vendors by 2028. A survey of 7,950 specialists in businesses spanning 30 countries showed 68 per cent expect agentic AI to dominate customer service dealings with technology vendors and 88 per cent anticipate direct benefits to achieving targets in areas including IT a…

Agentic AI Poised to Handle 68% of Customer Service and Support Interactions by 2028 - Directors Club News

Cisco announced the findings of its latest global research report, “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” highlighting the potential of agentic AI to revolutionize the way technology vendors deliver services and support to customers. In the survey of 7,950 global business and technical decision-makers across 30 countries, respondents … Continue reading Agentic AI Poised to Handle 68% of Customer Servi…