US Edition$63 million in refunds headed to overcharged NV Energy customers - The Nevada Independent
NV Energy will refund more than $63 million to roughly 45,000 multifamily customers overcharged due to misclassification since 2002, following Public Utilities Commission approval.
- On Tuesday, Feb. 24, 2026, the Public Utilities Commission of Nevada approved a settlement clearing the way for NV Energy to issue $63 million in refunds to affected customers.
- NV Energy's misclassification of multifamily premises as single-family since 2002 caused long-running overcharges after customers and local media flagged discrepancies.
- Current and former customers will receive refunds in different forms: current NV Energy customers get bill credits, former NV Energy customers receive mailed checks within 120 to 210 days, funded by NV Energy shareholders.
- PUCN conditions require independent verification and reporting from CBIZ Advisory & Risk Services, and the case remains open until NV Energy submits a CBIZ report and officer's certificate; record-keeping will be handled in separate dockets allowing public comment.
- Faith In Action Nevada warned against new charges while NV Energy's earlier offer was only six months and about $17 million in refunds, saying `This cannot be the end of the story` .
12 Articles
12 Articles
NV Energy To Refund Misclassified Customers
(Reno, NV) – NV Energy is issuing refunds to misclassified customers in the amount of $63 million. The company Tuesday announced that a resolution has been reached regarding customer account misclassifications involving some residents living in multifamily properties they say were inadvertently billed under single family rates. Customers will receive bill credits, while those who are no longer NV Energy customers will receive a check mailed to t…
Check the Mail: 43,000 Vegas Customers Owed Refunds in Massive Utility Settlement
LAS VEGAS, NV — In a major victory for consumer accountability, state energy regulators voted late yesterday to finalize a $63 million settlement with NV Energy. The deal addresses a systemic billing miscalculation that affected approximately 43,000 customers—primarily apartment and condo dwellers—over a period of more than twenty years. The error involved the misapplication of tiered rates for multi-family housing residents. NV Energy leadershi…
NV Energy shareholders to shell out $63 million to overcharged customers
(Photo: Ronda Churchill/Nevada Current)The Public Utilities Commission agreed Tuesday to accept NV Energy’s offer to pay more than $63 million to customers who were overcharged by the utility since 2002. The agreement comes after NV Energy initially attempted to pay back just a fraction of the amount it overcharged customers, contended the PUC had no authority to order the utility to pay back all of the money, and threatened to go to court. Co…
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