AI threatens Africa’s outsourcing market, report warns

AI threatens Africa’s outsourcing market, report warns

The NewsArtificial intelligence threatens to shrink Africa’s labor-outsourcing market, according to a new report. At least 40% of tasks currently performed by outsourcing agencies across Africa could be automated by 2030, the report by Caribou Digital, Genesis Analytics, and the Mastercard Foundation said. Customer experience roles, which account for nearly half of outsourcing roles, are most at risk, followed by finance and accounting tasks, th…

Labour woes grip BPO sector, gov't offers support

See below the full release from the Ministry of Finance:  April 04, 2025: As Government continues to recognise the Business Process Outsourcing (BPO) sector’s potential to create thousands of jobs for guyanese countrywide, Senior Minister in the Office of the President with Responsibility for Finance and the Public Service Dr. Ashni Singh yesterday met with several companies within the sector to discuss its prospects and to get a better understa…

40% of Duties in Africa’s Rising Tech Outsourcing Sector Would possibly Be Suffering from AI through 2030 – infrastructurenews.co.za

Source link : https://afric.news/2025/04/04/40-of-tasks-in-africas-growing-tech-outsourcing-sector-may-be-affected-by-ai-by-2030-infrastructurenews-co-za/ Creator : Mia Garcia Put up date : 2025-04-04 08:12:00 Copyright for syndicated content material belongs to the related Source.

Africa’s BPO industry enters AI era with 40% of jobs at risk

Customer experience roles, which account for 44% of jobs in the BPO industry, are among the most affected, with half of tasks in these roles being automatable. Finance and accounting positions in the BPO sector face similar challenges, with nearly two-thirds of junior-level tasks at risk. Tasks performed by women in the BPO industry are on average 10% more susceptible to automation than those by men. Kenya’s Business Process Outsourcing (BPO) ma…

AI Could Affect 40% of Tasks in Africa’s Growing Tech Outsourcing Sector by 2030 - Tech

Nigeria’s BPO market is projected to expand from $980 million in 2023 to $1.84 billion by 2028, reflecting an annual growth rate of 12.56%.  The country’s ‘Outsource to Nigeria Initiative’ aims to capture a portion of the $8.97 trillion global BPO market, and with 70% of Nigeria’s 218 million population under 30, the country offers a vast pool of tech-savvy young talent. However, the rise of automation could slow down this growth. New research b…

How AI Will Affect Tech Outsourcing Sector By 2030 - Business Today Kenya

Kenya’s BPO market is undergoing significant growth, with revenues expected to reach US $272.10 million in 2025 with an annual growth rate of 5.96%. This has resulted in a projected market volume of US $343.00 million by 2029. The Kenyan government also plans to create 1 million BPO/ITES jobs in the next five years through supportive policies and […]