US EditionTaco Bell Rethinks Drive-Thru Voice AI After Prank Order Requests 18,000 Water Cups - Wendy's (NASDAQ:WEN), McDonald's (NYSE:MCD)
Taco Bell's AI voice system processed over 2 million orders but faced prank-induced glitches, prompting a hybrid approach to balance efficiency and accuracy, officials said.
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Taco Bell Rethinks Drive-Thru Voice AI After Prank Order Requests 18,000 Water Cups - Wendy's (NASDAQ:WEN), McDonald's (NYSE:MCD)
Taco Bell is rethinking how it uses artificial intelligence at drive-throughs after a spate of viral ordering flubs, even as the company says the technology has successfully handled millions of orders. Viral Ordering Flubs Trigger Rethink Of Voice AI Orders The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 to cut errors and speed service. But customer videos showing the bot looping prompts or accepting…
der Standard AT
der Standard DETaco Bell's automatic order acceptance doesn't work properly. Especially since customers don't like to talk to an AI. An experience that other chains have made before
Taco Bell tests the use of voice AI in its drive-ins. First experiences show, however, that not all customers are enthusiastic about the new technology.
The American company has suspended the use of artificial intelligence for orders. Viral videos have shown system malfunctions, causing mockery on social networks. Taco Bell has promised to adjust its device.
Taco Bell Scales Back AI Plans as Drive-Through Tech Faces Problems
Taco Bell’s experiment with artificial intelligence at its drive-throughs is facing setbacks. The company has introduced automated voice ordering at more than 500 restaurants nationwide since last year, but the rollout has been slowed by technical hiccups, customer frustration, and a surge of trolling on social media. Videos of the system struggling with simple requests have circulated widely online. In one widely shared clip, a customer appea…
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