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Top ICT Pulse News

From office to online: The hidden costs of outsourcing in the Caribbean | ICT Pulse – The leading technology blog in the Caribbean

Outsourcing has gained some traction across the Caribbean region, both among individuals and countries. We highlight some important considerations of that sector from a Caribbean perspective. A recent article in regional newspapers on remote work in the age of AI sought to highlight the opportunities for outsourced work, which countries have been leveraging for decades. Moreover, the success experienced by India and the Philippines in the off Read Article

Matanzas · Matanzas

ICTP 364: Evolving internet governance for an inclusive digital future, with Nigel Cassimire of the Caribbean Telecommunications Union | ICT Pulse – The leading technology blog in the Caribbean

Nigel Cassimire, the Deputy Secretary General of the Caribbean Telecommunications Union and Coordinator of the Caribbean Internet Governance Forum (CIGF), joins us once again to provide an update on the Internet Governance space and the 21st staging of the CIGF, which will be held from 20—22 August 2024 in Varadero, Cuba. During our conversation, we discussed: how Internet Governance and the conversations on IG have been evolving; the most promi Read Article

Culture

Work-life balance: is it a myth? | ICT Pulse – The leading technology blog in the Caribbean

In today’s fast-paced work culture, many people have experienced burnout and reportedly struggle to find a balance between their professional and personal lives. In this article, we explore the work-life balance conundrum and whether it can be achieved. For at least the past decade, achieving a work-life balance has been the goal of busy professionals, many of whom were working well in excess of the 40-hour work week that tends to be the norm. Read Article

ICTP 363: Breaking the stigma of poor customer support in the Caribbean, with Michael Mullings of ChatFlow | ICT Pulse – The leading technology blog in the Caribbean

At the forefront of an organisation’s relationship with its customers, the customer service department is not only critical in leading that engagement but also in driving business efficiency and effectiveness. With Michael Mullings, the CEO of ChatFlow, a Software as a Service company providing sentiment-aware customer support, Michael discusses, among other things: how he got from BPO to becoming a tech entrepreneur; the problem ChatFlow is tryiJamaica · Jamaica Read Article

4 ways in which Caribbean countries can emancipate themselves from digital colonialism | ICT Pulse – The leading technology blog in the Caribbean

Caribbean countries and other Small Island Developing States (SIDS) are especially vulnerable to digital colonialism. In this article, to commemorate Emancipation Day, we briefly explain what digital colonialism is and how Caribbean countries can limit its impact. Without a doubt, the Caribbean region has had a sordid past. As an area that experienced slavery––unspeakable oppression for centuries for the benefit of colonial rulers, indelible sc Read Article

ICTP 362: 2025 Expert Insight update on cyber threats and security in the Caribbean, with Lt Col Godphey Sterling of Jamaica CIRT | ICT Pulse – The leading technology blog in the Caribbean

In the third instalment in our Expert Insights series on cyber threats and security for 2025, we are joined by Lieutenant Colonel (Retired) Godphey Sterling, the head of the Jamaica Cyber Incident Response Team (JaCIRT). Our conversation with Colonel Sterling covers, among other things: how JaCIRT operates and the attitude towards cybersecurity (and the CIRT) in Jamaica; the cyber threat landscape in Jamaica; the challenge of maintaining a uniforJamaica · Jamaica Read Article

WACC | WSIS+20: The Power of Being in the Room

What does it mean for a grassroots advocate for communication rights to attend a United Nations global policy summit? For Patience Zirima from Gender and Media Connect, a WACC partner in Zimbabwe, engaging in the recent World Summit on the Information Society (WSIS)+20 High-Level Event as a member of WACC’s delegation was an important opportunity to be seen and heard. If I could take away just one thing from the WSIS+20 High-Level Event in Genev…United Nations · Geneva See the Story

Teachers Gather to Talk Artificial Intelligence in the Classroom

100% Center coverage: 2 sources

HUNTSVILLE, Ala (WHNT) — Our world is constantly evolving, and lately, a lot of that evolution has been in the form of artificial intelligence. "This is the future," Kala Grice-Dobbins said. "It's not going away, and we want our teachers to be informed, but also our students to be informed." Woman facing animal cruelty charges after 29 dogs were seized from Lauderdale County home Grice-Dobbins is a cybersecurity teacher with the Madison C…Artificial Intelligence See the Story

ICTP 360: Deepfakes, misinformation and deception, Fighting crimes with technology, Keeping kids safe online | ICT Pulse – The leading technology blog in the Caribbean

In our July 2025 Community Chat, and with members of the Caribbean tech community, cybersecurity and data protection expert, Jeehan Miller of Jamaica, and Halle Johnson, Systems Administrator at the UWI Five Islands Campus in Antigua and Barbuda, the panel discusses: Deepfakes, deception, misinformation and cyber awareness; Using technology to fight crime; and Keeping kids safe online. ICT Pulse Podcast · ICTP 360: Deepfakes, misinformation andDeepfakes · Antigua and Barbuda Read Article

4 takeaways from Digicel’s strategic shift from media to enterprise solutions | ICT Pulse – The leading technology blog in the Caribbean

This week, Digicel announced it was closing Loop News and SportsMax, which had been a presence in the region for well over a decade. We examine this development and highlight some useful learnings for other businesses. Earlier this week, regional telecoms giant, Digicel, has announced a significant strategic shift, moving away from its media ventures, Loop News and SportsMax, to focus on “enterprise-focused digital solutions”. This move follows Read Article

ICTP 359: The value of pivoting whilst staying true to the mission, with Alex Straun of JAD | ICT Pulse – The leading technology blog in the Caribbean

In the start-up space, “fail fast” is a deeply embedded mantra, which is used to encourage an iterative mindset that moves past the perceived failure to quickly learn and adapt. In our conversation with Alex Straun, the creator of the digital wallet platform, JAD Cash, in Saint Kitts and Nevis, he shares the highs and lows of that journey to date, along with: whether JAD Cash has become fully sustainable; what it is like being an entrepreneur iEntrepreneurs · Saint Kitts and Nevis Read Article

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