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Hiya Report Finds One in Four Americans Receive AI Deepfake Voice Scam Calls

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Pixabay/Pexels

Pixabay/Pexels

What Happened

Hiya's March 2, 2026 State of the Call report, based on a survey of more than 12,000 consumers, found one in four Americans received an AI deepfake voice scam call in the past 12 months. Hiya says this erosion of trust is prompting calls for liability and regulation.

Why It Matters

Immediate economic harm: one in four Americans received an AI deepfake voice scam in the past year, with average reported losses of about $539 and seniors facing far higher losses. With 38% of subscribers saying they'd likely switch if unprotected and major demand for carrier liability, carriers now face near-term churn, financial exposure, and regulatory pressure.

What Happened

Hiya's March 2, 2026 State of the Call report, based on a survey of more than 12,000 consumers, found one in four Americans received an AI deepfake voice scam call in the past 12 months. Hiya says this erosion of trust is prompting calls for liability and regulation.

Why It Matters

Immediate economic harm: one in four Americans received an AI deepfake voice scam in the past year, with average reported losses of about $539 and seniors facing far higher losses. With 38% of subscribers saying they'd likely switch if unprotected and major demand for carrier liability, carriers now face near-term churn, financial exposure, and regulatory pressure.

Where Sources Agree

  • arrows_inputDeepfake Scam Prevalence: Sources verify one in four Americans received a deepfake voice call through Hiya's State of the Call 2026 report.
  • arrows_inputConsumer Demand for Carrier Liability: Coverage highlights that 67% of Americans believe carriers should be held responsible for scam losses, framing it as a significant shift in consumer expectations, according to Hiya's State of the Call 2026 report.
  • arrows_inputAI Boosts Scam Efficiency: Coverage confirms AI significantly outshines humans in scam efficiency; fully automating scams with AI is approximately 95% cheaper, according to Harvard researchers.

Where Sources Disagree

  • arrows_outputScope of Industry Countermeasures: Other sources emphasize broader industry countermeasures, citing actions by companies like OpenAI and Anthropic, and advanced biometric verification software. While the Hiya Report primarily focuses on Hiya's role as a global leader providing AI-powered voice security solutions and collaborating with carriers.
  • arrows_outputAI Scam Automation and Cost: Some analyses indicate AI automates scams, making them 95% cheaper and able to automate entire phishing processes. In contrast, other analyses emphasize AI's weaponization by scammers, moving faster than defenses, but do not detail cost or automation specifics.

Timeline

March 2, 2026

Report details harms and demands: Hiya's report found deepfake voice calls are widespread—one in four Americans said they received a deepfake voice call in the past 12 months—while unwanted calls (9.9/week in the U.S., 7.4/week across markets) are rising ~16% annually, victims suffer significant losses (including seniors averaging $1,298), and consumers are calling for carrier liability, stronger regulation and industry solutions; Hiya promoted AI‑based protections and showcased solutions at Mobile World Congress.

March 2, 2026

Hiya releases State of the Call 2026: On March 2, 2026 Hiya published its State of the Call 2026 report, saying AI weaponization has pushed consumer frustration with wireless providers to a tipping point and making the report and detailed data available to media.

February 25, 2025

Research shows average losses: Research released earlier found the average reported loss per U.S. fraud‑call victim was $539, with Canadian victims facing higher average losses; these figures illustrated the tangible financial harm from phone scams.

Summaries by Ground AI

Sources

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