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What to know about changes to Disney parks' disability policies

Disabled fans filed a federal lawsuit and a shareholder proposal challenging The Walt Disney Company's changes to the Disability Access Service, seeking expanded eligibility next year.
Citing misuse and growth, The Walt Disney Company narrowed DAS eligibility last year toward visitors with developmental disabilities such as autism and added video-chat interviews with contracted medical professionals.
The DAS program allows pass-holders and immediate family to reserve rides online and rejoin via an expedited line that typically takes about 10 minutes, while Shannon Bonadurer and her son say they were denied passes.
In a letter to the SEC, The Walt Disney Company said it will seek to block the shareholder proposal ahead of the next year shareholder meeting, calling it false and misleading and disputing attendance claims.
Having begun in 2013 to stop paid 'tour guide' abuse, DAS's origins highlight policy trade-offs, while Universal, Disney's main theme-park rival, offers disabled visitors shorter lines with a card from an international accessibility certification board.

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