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What happens when we listen to Jamaica’s call centre workers? “Resisting the sweatshop”
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What happens when we listen to Jamaica’s call centre workers? “Resisting the sweatshop”
By Tina RenierGlobal Research, August 03, 2026 Jamaica’s business process outsourcing (BPO) industry is often celebrated as one of the country’s greatest development success stories.Government officials and industry leaders frequently highlight the thousands of jobs created, growing foreign investment, and the industry’s contribution to economic growth.On paper, the story appears to be one of economic empowerment and opportunity.Yet, another sto…
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