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‘Do the Right Thing’: ASIC Raises Pressure on CBA over Refund Refusal

  • Amid scrutiny of high bank fees, the regulator said on Tuesday that Westpac, ANZ and Bendigo Bank will refund $60 million to low-income concession customers.
  • The review follows ASIC's latest bank-fee review, which led to more than $93 million in refunds from Westpac, ANZ, and Bendigo Bank to low-income customers charged excessive fees.
  • Nearly one million customers will receive ANZ's $47.9 million refund; Westpac will refund over $9.9 million to 148,000 customers, and Bendigo Bank refunded $155,000 to over 600 people.
  • Today, ASIC announced that 770,000 low-income customers will receive refunds, following banks' commitments to repay $60 million in excessive fees.
  • After the refund announcement, ASIC commissioner Alan Kirkland noted `I feel a lot more could be done to communicate in a fair and equitable way so people can understand what is going on`, highlighting ongoing work needed.
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Australian Financial Review broke the news in Sydney, Australia on Monday, July 28, 2025.
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