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Ring Struggles to Correct False Login Alerts as Users Question Security

NEW CASTLE COUNTY, DELAWARE, JUL 18 – Ring is investigating unauthorized access reports after a backend update caused device name errors, following a $5.6 million FTC settlement over security breaches involving 116,000 customers.

  • On Thursday, July 17, Ring users spotted logins from unfamiliar devices like Chromebook, Windows 11, and generic browsers, raising security concerns.
  • User concerns escalated after TikTok users shared screenshots showing unrecognized devices, amid FTC allegations in May 2023 that Ring failed to restrict video access and used customer videos to train algorithms without consent.
  • The company noted that a backend update caused prior login dates to display as May 28, 2025, and device names as `Device name not found`, Ring said, adding `We have no reason to believe this is the result of unauthorized access to customer accounts.`
  • Despite assurances, Ring says it's working on a fix but the bug appears to persist, frustrating customers over unresolved account entries.
  • Following an April 2024 FTC settlement, Ring's ongoing trust rebuilding is challenged by privacy concerns and unresolved security issues.
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abc10 Sacramentoabc10 Sacramento
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Ring responds after users report suspicious logins on May 28

Ring has responded after viral TikTok videos sparked panic among customers who discovered suspicious login activity dated May 28, 2025.

·Sacramento, United States
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VVNG.com broke the news in on Friday, July 18, 2025.
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