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Ring Struggles to Correct False Login Alerts as Users Question Security
UNITED STATES, JUL 18 – Ring confirmed a backend update caused a display error showing false login alerts for May 28, affecting thousands of users but no accounts were compromised, the company said.
On Thursday, July 17, Ring users spotted logins from unfamiliar devices like Chromebook, Windows 11, and generic browsers, raising security concerns.
User concerns escalated after TikTok users shared screenshots showing unrecognized devices, amid FTC allegations in May 2023 that Ring failed to restrict video access and used customer videos to train algorithms without consent.
The company noted that a backend update caused prior login dates to display as May 28, 2025, and device names as 'Device name not found', Ring said, adding 'We have no reason to believe this is the result of unauthorized access to customer accounts.'
Despite assurances, Ring says it's working on a fix but the bug appears to persist, frustrating customers over unresolved account entries.
Following an April 2024 FTC settlement, Ring's ongoing trust rebuilding is challenged by privacy concerns and unresolved security issues.