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VIVID launches customer-focused credential for its staff
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netMAGmediaVIVID launches customer-focused credential for its staff
VIVID is the first housing association to launch a customer-skills credential for all its staff certificated under City & Guilds Assured. The programme highlights the role every team plays in shaping the customer experience. It brings staff together around a shared approach, helping everyone make confident, consistent decisions that contribute to customers feeling they have a good place to live. The Customer Advocate credential has been designed…
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