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"Users Who Do Not Cooperate" in System Development May Be in Violation of the Law - Obligation to Cooperate as Seen in Court Rulings
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In systems development projects, user cooperation is not merely a request or expectation. It is a legal obligation rooted in the contract, and failure to fulfill it carries a significant risk of project failure and resulting in liability for damages amounting to hundreds of millions of yen. Continuing to make additional requests despite an agreed-upon specification freeze; failing to provide information about the current system or prepare master…
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