UK customer satisfaction recovers as brands refocus on customer service

Only One Telecoms Firm Makes Top 50 UK Companies for Customer Satisfaction

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for 2026 (January), which reveals that Tesco Mobile was – for the second consecutive report – the only mobile and broadband (telecoms) provider to make it into their table of the country’s top 50 organisations. But both Virgin Mobile and Three UK were still named among the most improved. The research typically reflects the results from…

John Lewis named top UK retailer for customer service, UKCSI finds

John Lewis has emerged as the highest-performing retailer for customer service in the UK, according to the latest UK Customer Satisfaction Index. The department store chain scored 86.4 out of 100 in the bi-annual study, placing it second across all industries. Banking brand first direct took the top spot with a score of 87.0, while Hays Travel followed in third at 86.2. The report, published by the Institute of Customer Service, shows a general …

John Lewis tops UK retail customer satisfaction league table

John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the economy, according to the latest UK Customer Satisfaction Index (UKCSI). The department store chain was the UK’s top retailer, however ranked second overall with a score of 86.4 out of 100, just behind first direct, which topped the table on 87.0. Telecommunication and media business Tesco Mobile came in at eight with 85.3, whi…

UK customer satisfaction recovers as brands refocus on customer service

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Telephone and internet bank first direct is the nation’s best-performing brand for customer service, the latest UK Customer Satisfaction Index (UKCSI) reveals. The latest index also finds that service levels are recovering from a low ebb, with the third consecutive rise, reaching 78.2 (out of 100), a 2.1-poi…