US EditionPURC Resolves 94.7% of Utility Complaints in Q1 2025
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PURC Resolves 94.7% of Utility Complaints in Q1 2025
The Public Utilities Regulatory Commission (PURC) has disclosed that it received a total of 4,204 complaints in the first quarter of 2025 from utility consumers and service providers, with a resolution rate of 94.74%, reflecting the regulator’s strong commitment to consumer protection and service accountability across Ghana’s utility landscape. The complaints were lodged against three key distribution utilities—the Electricity Company of Ghana …
UEDCL pledges improved service delivery amid power outage complaints
KAMPALA, UGANDA | THE INDEPENDENT | The Uganda Electricity Distribution Company Limited (UEDCL) has promised to enhance service delivery in response to growing public concern over persistent power outages across the country. Addressing journalists at the Uganda Media Center on behalf of the Executive Director, UEDCL Head of Corporate and Stakeholder Affairs, Jonan Kiiza, announced that the Electricity Regulatory Authority (ERA) has approved an i…
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