Twilio's Next Generation Platform: An Infrastructure Layer for Every Conversation in the Agentic Era

Twilio's Next Generation Platform: An Infrastructure Layer for Every Conversation in the Agentic Era

New platform capabilities orchestrate context-rich conversations with persistent memory across multiple channels for humans and AI agents

Twilio Unveils Next-Gen Platform Targeting the "Agentic Era" of Customer Engagement

Twilio has announced a major platform update at its annual SIGNAL conference in San Francisco, centred on four new capabilities designed to deliver persistent, context-aware customer conversations across human and AI participants. The four pillars – Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect – are aimed at addressing a problem that has dogged customer engagement for years: interactions that begin…

From demo to deployment: The missing layer in Voice AI infrastructure

By Hasan Ali, CEO, weya AI Every boardroom conversation about Voice AI ends the same way: someone runs a polished demo, the room is impressed, and a pilot gets greenlit. […] The post From demo to deployment: The missing layer in Voice AI infrastructure appeared first on Express Computer.

Twilio launches tools for human & AI conversations

Twilio expands platform with persistent conversation tools as it seeks to unify human agents and AI across customer service and sales.

Twilio Bets Its Infrastructure Layer Can Own the Agentic Customer Conversation

Four GA platform capabilities. One bet: that persistent memory and real-time orchestration are the foundation every agentic customer conversation needs.

Twilio flexes new contact center capabilities

Twilio brings orchestration, memory and intelligent to call and message workflows, along with an API-centric, plug-and-play approach.