Trust in water companies plunges to new low amid soaring household bills

Trust in water companies plunges to new low amid soaring household bills

Some 13 water companies saw their customer trust ratings fall during the year.

Water companies trust hits a new low as worries over bills deepen - Credit Connect

Water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills, a new report has revealed. Trust in water companies across England and Wales has reached a new low, according to the Consumer Council for Water’s (CCW) annual Water Matters report, which has been tracking household customers’ views on water and sewerage services for 15 years. Thirteen water companies saw their cust…