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Torreón Tests Chatbot with Ai to Attend Citizen Reports
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TORREÓN; COAH.— The Municipality of Torreón launched the operational phase of “Max”, a chatbot or artificial intelligence agent designed to receive and channel citizen reports. The objective is to speed up attention to requests related to public services. In this regard, the director of Citizen Care, Cristian López Chávez, explained that the tool is part of a strategy to modernize the attention to the population and that the reports can be sent …
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