US EditionPublished • loading... • Updated
There's a new Bobbi on the beat and they're powered by AI
Bobbi handles non-emergency questions using the same guidelines as human call handlers, freeing staff to focus on urgent cases amid rising public contact, officials said.
- Two UK police forces launched the UK's first police virtual assistant 'Bobbi' in a trial with Thames Valley Police, Hampshire and Isle of Wight Constabulary, and Chief Superintendent Simon Dodds.
- The forces say Bobbi is designed to complement online forms, phone lines and front counters, making suggestions using the same guidelines as human call handlers.
- Interacting like a human, Bobbi helps answer frequent questions but is not for emergencies; if it cannot respond, users are redirected to real operators after testing by over 200 people.
- Chief Superintendent Simon Dodds called it a `really exciting time` and said Bobbi will provide quick responses to routine queries, allowing staff to focus on emergencies and complex issues.
- Mr Dodds added Bobbi will remain a work in progress with staff fixing bugs and complying with regulations, while a forces spokesman warned it cannot replace the emergency 999 line.
Insights by Ground AI
21 Articles
21 Articles
Coverage Details
Total News Sources21
Leaning Left2Leaning Right0Center13Last UpdatedBias Distribution87% Center
Bias Distribution
- 87% of the sources are Center
87% Center
13%
C 87%
Factuality
To view factuality data please Upgrade to Premium
