Turn Microsoft Teams into a Contact Center

Turn Microsoft Teams into a Contact Center

86% of buyers are willing to pay more for a great customer experience¹. The more reachable, fast, and available you are, the more customers will come back for more. Especially if you allow them to speak to you on the channels they love most. We’re talking about omnichannel experiences, digitization, round-the-clock services, no waiting times, personalized communication, uncluttered problem solving. And if you’re using Microsoft Teams, you might …

EY and BPrO present a study on the adoption of AI in the contact centers sector in Colombia. Image: Courtesy BPrO. Since the CX Summit 2025, which is being carried out this week in Cartagena, the study detailing the X-ray of the BPO sector in Colombia was presented, highlighting the challenges and opportunities faced by the industry in the midst of an environment marked by automation. In the research - in which more than 41 affiliates were surve…