Tesla created secret team to suppress thousands of driving range complaints

The Morning After: Tesla reportedly formed a secret team to quash driving range complaints

The biggest news stories this morning: Sony has sold over 40 million PS5 consoles, Nicki Minaj will be playable in Call of Duty, Tesla reportedly formed a secret team to quash driving range complaints..

Secret Tesla team reportedly thwarted range complaints by mass-canceling service appointments

The team was reportedly created to address a growing problem at Tesla: Its service center growth has not kept pace with the growth in sales for Tesla cars.

How a secret Tesla team reportedly thwarted customers' range complaints

In response to a rash of complaints from customers saying their Teslas can't drive as far on a single charge as advertised, the company created a team to suppress the issue, according to a new report.

Tesla created secret team to suppress thousands of driving range complaints

In March, Alexandre Ponsin set out on a family road trip from Colorado to California in his newly purchased Tesla, a used 2021 Model 3. He expected to get something close to the electric sport sedan’s advertised driving range: 353 miles on a fully charged battery. He soon realized he was sometimes getting less than half that much range, particularly in cold weather – such severe underperformance that he was convinced the car had a serious defect

Tesla created secret team to suppress thousands of driving range complaints

Tesla’s intentional inflation of in-dash range-meter projections and the creation of its range-complaints diversion team have not been previously reported.

Report: Elon Musk's Tesla Created 'Diversion Team' to Suppress Complaints About Driving Range

A recent investigation has revealed that Elon Musk's Tesla, the leading electric vehicle manufacturer, established a "Diversion Team" to suppress and deflect complaints about the driving range of its vehicles, which often fall short of the company's advertised estimates.